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TERMS & CONDITIONS

Shipping & Delivery

Items are normally sent from the local post office. Tracking is provided on orders over £100. The extra cost of tracking is usually not worth the expense and over the years I have had very little go missing!

The cost of shipping is calculated at checkout based on customers delivery address. 

We are not required to register for VAT and so no tax additions are included.

Some countries will add a charge, often depending on the value. It is the customers responsibility to pay any such charges.

Returns & Refunds

We naturally want you to be happy with your items so anything can be returned within 30 days. 

The return address is;

Paul Craddock (Viking Designs), 9 Arroyo Marinos, Almunecar, 18690, Granada, SPAIN

Please note that the UK address is ONLY for official government correspondence and we will not be passed on anything sent by customers. 

As all the items are hand made they will vary and may not look exactly like the photograph
(but I would hope very close!)

It is the customers responsibility to pay for the postage. 

Refunds will be made back to the method of payment used.

 

FAQ

How Long Will It Take To Receive My Order?

All items should be in stock so unless you ask for some specif work to be done on then before shipment they will normally be sent within 3 days of receiving payment. After that we are at the mercy of the postal services. Usually things arrive within a week but sometimes it takes longer, especially if it you are outside of Europe.

What Is The Process To Return An Item If I Am Not Satisfied?

Please see the ‘Returns’ link for more information.

How Can I Track My Order?

Items over £100 are sent by tracked post. Please see ‘Shipping & Delivery’.

 What Payment Methods Do You Accept?

We accept payments either into our UK bank account or using credit/debit cards. We use the Stripe service provider to supply a secure payment system where we never see your card details. 

Where Are Your Products Made?

All items are hand made in England over several years and some have been modified by us since we moved to Spain.

What Materials Are The Items Made Of?

The items are made of bronze using the ‘lost wax’ method.